Find out the answers to all your questions.
General Queries
Activation licenses are codes used to activate services that are pending
payment or activated by customers. dovyo CRM partners can provide an
activation code, for which you have to pay them directly or explore
other available payment options with them
Always your invoice is overdue within 5 days from invoice. 10 days
overdue invoices will be cancelled and related services will also be
cancelled. Another way, is you have chosen any partner to activate via
activation license.
Normally it is 1 year, The first renewal date will be 365th days from
the date of subscription, This renewal date is fixed and cannot be
changed. All your additional services/users will be followed pro rata
from renewal.
Periodical webinars, public forums, seminars and workshops help your
business grow. These are visible in the announcement area.
Check your admin mailbox for the reason why your account is suspended or
send a mail to support@hashdovyo.com
You can access dovyo CRM via a Valid Web Browser, and Android mobile
apps.
We normally offer extra services like bulk SMS service and Email
accounts. But this is not the condition you have to buy these services
only from us. You are privileged to go with your own choice.
You will be notified via email/announcement area about updates,
Maintenance and other planned / unplanned activities.
We do not offer any discount right now, But still, you can reach our
sales via chat.
We normally offer extra services like bulk SMS service and Email
accounts. But this is not the condition you have to buy these services
only from us. You are privileged to go with your own choice.
Technical support
Technical support via Email and Tickets. In rare cases, we offer via
Phone and remote desk connection.
Yes, we will conduct a webinar for both sales, support and
implementation.
Yes, we are concerned about usage. Submit a request via the admin
console, One of our team member/consultant partners will reach you as
soon as possible.
Right now there is no provision. We will keep you updated via email once
the system is tuned and updated.
Login to your admin console and Submit a bug/error form.
Yes, We will provide implementation services only to our direct
customers not to customers under any partners.
When choosing a CRM, it's important to consider features like lead and
opportunity management, sales automation, customer service and support,
marketing automation, analytics and reporting, and integration with
other business systems.
dovyo CRM provides you with features like communication tools,
appointment scheduling, and email marketing to streamline the sales
process and enhance customer interactions.
A CRM system will definitely help segment your current contact database.
With a CRM, you can easily categorize your contacts based on a variety
of criteria, such as geographic location, purchase history, and
interests.
Yes, a CRM can integrate with other financial systems to streamline
processes and data management. This integration allows for automatic
data transfer, improved workflow, and enhanced reporting capabilities.
Trial
No, Right now we only serve India.
Yes, Either we or our consultant partner can do this.
You will get full access to core modules and not to the
modules/customization available in your marketplace.
All your data is encrypted. We will wipe out from system within 5
working days from expiry.
You will see an option on top where you can upgrade from the Trial
period.
Consultant
The consultant will know how to implement dovyo CRM into your
organization model. They are well experienced and trained for it. All
you have to do is give them a detailed idea of how you want to use this
CRM.
We offer a trial account for you to understand your requirements on
dovyo CRM. After analysing your needs with available resources, we can
create any new module requirements if necessary. We then proceed to
implement them, providing all post-sales technical support
Whatever you do with a partner, dovyo CRM will not send any invoice or
collect payment. Partner will raise an invoice as per agreed terms and
you have to pay them via the available option to them.
We will not appoint a consultant to you, you can search and choose on
your own. Chat with sales for suggestions and help.
Yes, Consultants are our partners and part of our services. They do
Technical and implementation support via Phone, Email or remote
connection.
Cancellation and Refund
You cannot cancel any subscription, Your account will automatically get
suspended due to non-usage for more than 30 days and the same will be
terminated once your subscription ends / as per accepted terms.
We do not refund under any circumstance.
All your encrypted data will be removed from the system within 10 days
of termination.
No, We do not offer any backup/data migration services.
Your data is safe. And after 10 days of termination, your data will be
deleted from our system.
Subscription and Renewal
Yes, You can.
Yes, and it is the sole discretion of the dovyo CRM admin.
All licenses are annually renewed services. First, the sign-up date is
followed as the renewal date and additional services or licenses bought
new are calculated pro rata per the first sign-up date. Value-added
services, Bulk SMS are as per specific terms during purchase.
We offer a variety of payment modes you can choose to pay via Wire
Transfer / Payment Gateway.
We will notify you within 3 working days via email. You are requested to
follow those instructions or write us to sales@vyocrm.com
Add / remove users Users
Login to your admin console and add a user. Now you can pay online /
activate it via your designated dovyo CRM partner.
You can remove users or services during renewal.
Well, that data will be deleted permanently.
dovyo CRM Marketplace
No, every customer is privileged to use any modules or customization
under dovyo CRM Marketplace.
dovyo CRM Marketplace is a place where you can find a customization or
extra module you require for business automation.
Just subscribe and make an online payment or via a designated dovyo CRM
partner.
Maybe, read and understand before subscribing and installing.
As like renewing your subscription. Pay online to activate through dovyo
CRM Partner.
